Shipping & Returns
SHIPPING AND DELIVERY
We will ship your products to the address you provide during checkout. We are not responsible for any delays, damage, or loss that may occur during shipping. We may offer various shipping options with different rates and delivery times. You will be able to choose the shipping option that best suits your needs.
RETURNS AND REFUNDS
Full priced items are eligible for free returns if requested within 25 days of purchasing and exchanges within 35 days. We accept items that have not been worn, altered, or washed, with tags attached.
Anything purchased at a sale price is considered Final Sale and is ineligible for return or exchange. This includes items listed on the sale page and any items marked Final Sale. Reach out to our team for assistance if needed when considering a Final Sale item.
HOW DO I RETURN OR EXCHANGE SOMETHING FROM MY ORDER
START A RETURN OR EXCHANGE
1) Go to our return portal, enter the order # and zip code used for the order.
2) Choose the item you would like to return and select the reason for the return.
3) Select whether you would like to exchange for a new size, exchange for something else, or return the item.
PLEASE NOTE: If you choose to switch the size or exchange, you will need to determine whether you would like an Instant Exchange (use credit card to get items sent immediately. You’ll only pay if your return isn’t in the mail within 14days) or Exchange Later (exchange will be processed once your return is received at the warehouse. If the item(s) is no longer in stock, you will receive a refund to your original payment method.
Please help us minimize our environmental impact. If you can, we encourage you to reuse the original packaging. If your order was received in a box, please use the envelope included with your order to return your item(s). If not, any envelope or small box will do.
Once your return is received and processed, we’ll refund the full balance back to your original payment method or issue you a store credit.
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once we receive your return, please allow 2-3 business days for processing and another 5-10 days for your bank to post the refund to your account.
WHAT IF MY RETURN IS LATE?
All returns should be in new, unworn condition with the tags still attached. Returns postmarked outside of the 25-day policy are ineligible for a refund.